These are some Frequently Asked Questions (FAQs)

Why am I not working with "Clinton Tube" for repairs and parts anymore?  Clinton Tube (CTC) was purchased by another company in 2004 and then closed down.  CTC no longer exists.  The new company will continue to make and distribute all the products previously produced by CTC.

Does ARBRO manufacture the machines?  No, we are the contracted Repair and Parts Center only.

Do all problems fall under the warranty?  No, the warranty does not cover improper use or abuse of the machine.

What do I need to get my machine worked on under warranty?  You will need a warranty card on file and proof of purchase receipt with a date on it.

Can I get my machine fixed if it is not under warranty?  Yes, ARBRO will charge an out-of-warranty repair fee.  See our repair section on our web site for pricing.

Why do I have to pay for shipping and handling when my machine breaks?  This is the manufacturer's warranty policy and ARBRO does not get paid for any shipping and handling.  However the manufacturer does cover the amount over $5.00 for S&H.

Can I get express return delivery for my machine or parts?  Yes.  Just click on the express shipping icon.

If I am buying parts for my machine, what parts do you recommend having extras on?

     Excel- Spoons, nozzles, cutters and big springs

     Supermatic II- H-links, cams, big springs and small springs

     Premier Supermatic-  Bushings, H-links, spoons, H-link screws, H-link nuts

Why am I paying the shipping and handling on parts worth less than a dollar?  Regardless of the amount of your bill we still have to pack and ship the package.  We recommend that you buy extra parts to get the most value from your order because the shipping and handling fees do not increase.

What can I do if my machine jams?  Clean out the cutting chamber and try again with less tobacco.

Is there something I can do to check my machine before sending it in for repair?  Yes, make sure the machine is clean and free of tobacco residue (especially on the cutter).  Also be sure all nuts and bolts are tightened.  A clean machine always works better!

Do you ship outside the USA?  NO.  We only ship within the USA.  We may make exceptions for very large orders on a case by case basis.  Interested customers must call our offices and submit their requests.